The archives won’t play on my Android device: The archives will play on Android devices in the Chrome web browser. Some Android devices come with another default browser installed. You may need to install the Chrome browser from the Google Play store. The services will play in some other Android browsers, but only the Chrome browser has been fully tested to ensure compatibility.
An archive won’t play on my device: Not all archives are compatible with all devices. Archives made before April 2011 are only playable on Windows devices. Archives that are only playable on Windows devices should be clearly indicated. Archives from April 2011 through December 2011 can be played on Windows, Apple, and some Android devices. Archives from January 2012 through May 2014 will play on Windows, Apple (in the safari web browser), and Android (in the chrome browser). Archives from June 2014 to present will play on Windows, Apple (in the safari web browser), Android (in the chrome browser), and Smart TVs using the Maple or WebKit browsers.
Audio does not match video: If the audio of your stream does not match the video, then your browser may be holding an old service in the cache. As an example, you may hear Bro Thompson preaching a sermon while the video is of Bro. Allen preaching. To correct this problem, clear your browser’s cache. You can do this by pressing ‘Ctrl’ and ‘F5’ at the same time or pressing the refresh button. This will cause the page to reload.
Poor video quality: The player automatically detects the speed of your internet connection and gives you the best picture possible without buffering. The lowest quality requires at least 100kbs of bandwidth. To get the best picture possible, you must have at least 800kbs of bandwidth. If at any point while watching, your available bandwidth drops below 100kbs, your video will buffer. Most home internet packages do not guarantee a minimum speed, and the bandwidth available to you will fluctuate depending on how many other people in your area are using the internet at the same time, and other applications on your computer that are also accessing the internet. To maximize your bandwidth, avoid using the internet for other activities while watching a service. Also note, that the video quality of our broadcasts has been gradually improved over the years. HD quality is only available in archives since April 2011.
Excessive buffering: If you have a very slow connection like dial-up, which is less than 100kbs, you will not be able to watch the broadband service without experiencing buffering. You could try watching the audio-only version, which requires only 20kbs of bandwidth. If you think you have high speed internet, but the video is still buffering, try pausing the video for a few seconds then resume playing. To run a test to measure how much bandwidth you have, you can visit this website: http://www.speakeasy.net/speedtest/ and click on the city nearest you.
Archives are unavailable: The archives are not available during live broadcasts, if you want to watch an archive you must wait until the live broadcast has ended. Power outages, internet outages, and maintenance downtime sometimes also affect the availability of the archives during non-broadcasting times. We know that many saints depends on the archives, and we want to do everything within out power keep the times when the archives are unavailable as brief as possible.
Archives skip while playing: If while watching an older archive you notice it seems to skip and jump position while playing (which may be manifested as the video playing too fast) this is due to a problem with the way the video was loaded. Refresh your page and dump your cache by pressing ‘CTRL’ and ‘F5’ at the same time. If the video continues to skip, reload the page again.
An archive is missing or not working: We have upgraded our servers and archiving methods several times over the years, and during the processes some archives may have been moved away from their original location, or sometimes archives become corrupted and need to be repaired. As we have over 5,000 archives linked on our website, we are not always aware that one is not working. If you come across an archive that is not working then please contact us at the church and we can try and fix it.
I can’t find a podcast I am looking for: We started podcasting in July 2013, and services prior to that are not available as a podcast. Also, due to occasional technical problems, we were not able to create a podcast for every service. If you are looking for the newest podcast, it can take iTunes up to 24 hours to update our podcast feed and give you access to the latest downloads.