The video player does not show up
Microsoft announced in 2017 that they will stop supporting Adobe Flash beginning in August 2019. You can read about that by clicking here. Flash is an older video playing technology that has been replaced by HTML5 video players.
How do you know if this problem affects you?
If you just get a blank white screen and cannot see a video player, then this problem is affecting you. In some cases, you may get an error message where you expected to see a video player.
How do you fix this problem?
If you have Windows 10, use the Edge web browser instead.
If you are watching on a device that has an older version of Windows (Windows XP, 7, 8, etc), you will need to download and install Google Chrome and being to use Chrome instead. You can download Chrome by clicking here.
An archive is missing or not working:
We have upgraded our servers and archiving methods several times over the years, and during the processes some links may have been broken or archives become corrupted and need to be repaired. We have over 5,000 archives linked on our website and we are not always aware that one is not working. If you come across an archive that is not working then please let us know and we can try and fix it.
To let us know an archive is not working, click here to contact us and let us know.
Poor video quality:
The player automatically detects the speed of your internet connection and gives you the best picture possible without buffering. The lowest quality requires at least 300kbs of bandwidth. To get the best picture possible, you must have at least 1mb of bandwidth. If at any point while watching, your available bandwidth drops below 300kbs, your video will buffer. Most home internet packages do not guarantee a minimum speed, and the bandwidth available to you will fluctuate depending on how many other people in your area are using the internet at the same time, and other applications on your computer that are also accessing the internet. To maximize your bandwidth, avoid using the internet for other activities while watching a service. Also note, that the video quality of our broadcasts has been gradually improved over the years. HD quality is only available in archives since April 2011.
If you have a slow internet connection, try watching the audio only to avoid buffering.
Archives will not play on my Android device:
The archives will play on Android devices in the Chrome web browser. Some Android devices come with another default browser installed. You may need to install the Chrome browser from the Google Play store. The services will play in some other Android browsers, but only the Chrome browser has been fully tested to ensure compatibility.
Some archive play on my devices but others will not:
The older archives will not play on all devices. Before 2011, we only made archives for Windows devices. In 2011 we began producing archives that would play on Apple devices. In 2012 we began producing archives that will play on Android devices. In 2014 we began producing archives that will play on most SmartTVs using Maple or WebKit browsers. We have endeavored to convert our older archives into a format that will play on most devices, but we are aware that our archives from 2010 and 2011 are still only playable on Windows devices.
If you find the video archive will not play, you can always try the audio. That audio only may work on your device.
If you have a very slow connection like dial-up, which is less than 300kbs, you will not be able to watch the live video service without experiencing buffering. You could try watching the audio-only version, which requires only 50kbs of bandwidth. If you think you have high speed internet, but the video is still buffering, try pausing the video for a few seconds then resume playing. To run a test to measure how much bandwidth you have, you can visit this website: http://www.speakeasy.net/speedtest/ and click on the city nearest you.
Archives are unavailable:
The archives are not available during live broadcasts, if you want to watch an archive you must wait until the live broadcast has ended. Power outages, internet outages, and maintenance downtime sometimes also affect the availability of the archives during non-broadcasting times. We know that many saints depends on the archives, and we want to do our best to keep the times when the archives are unavailable as brief as possible.
I can’t find a podcast I am looking for:
We started podcasting in July 2013, and services prior to that are not available as a podcast. Also, due to occasional technical problems, we were not able to create a podcast for every service. If you are looking for the newest podcast, it can take iTunes up to 24 hours to update our podcast feed and give you access to the latest downloads. Title for This Block
Archives or Live Broadcast is not working on my Smart TV:
Archives and Live Broadcasts work on newer model Samsung TVs. Archives will work on most LG and Vizio models. Live broadcast does not work on most LG, Vizio, or older Samsung TVs.
Your Smart TV must support HLS to be able to watch the live broadcast using its built-in web browser.
How much data does watching a live service use?
If you have a internet plan that bills based on your data usage, here is some useful information to help you compare video and audio data requirements.
Watching a video service is about 700 MB
Listening to an audio service is about 90 MB